Consumer Protection & E-Commerce Policy

This Global Consumer Protection & E-Commerce Policy establishes the comprehensive legal framework governing all commercial transactions within the InViGiL Application.
The InViGiL Application is a proprietary platform owned and operated by FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD, with its registered headquarters located in Bengaluru, Karnataka, India.
This overarching consumer policy applies to all global users, including individual clients, corporate entities, and third-party service providers.
The policy dictates the terms for all provisions of services, product sales, service delivery, manufacturing operations, supply chain logistics, and cross-border exporting facilitated through the platform.
While this Policy establishes a universal and standardized commercial framework, FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD explicitly recognizes and respects the sovereignty of international legal jurisdictions.
All applicable country laws, regional consumer protection regulations, and local statutes where the user resides or accesses the application are fully respected and remain applicable.
In the event of a conflict between this standardized Policy and mandatory local consumer laws, the more restrictive legal provision shall prevail to the extent required by law.

2. Product Manufacturing, Supply Chain, and Global Exporting Standards

FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD ensures that all physical products manufactured, supplied, or sold directly through the InViGiL ecosystem adhere strictly to rigorous international quality control benchmarks and consumer safety regulations.
For all cross-border exporting transactions, the platform complies with global trade compliance frameworks, demanding the accurate declaration of the country of origin, transparent disclosure of the manufacturer's details, and clear itemization of all applicable tariffs, customs duties, and logistics costs.
Consumers purchasing physical goods for international export are provided with definitive, real-time timelines regarding shipping dispatches, customs clearance procedures, and final delivery estimates to ensure complete transparency throughout the supply chain lifecycle.
All product listings mandate comprehensive and clinically accurate descriptions of the physical goods, actively prohibiting misleading representations, counterfeit materials, unsubstantiated health claims, or deceptive digital marketing practices.

3. Service Delivery and Premium Subscriptions

The InViGiL Application offers a diverse array of premium and paid services designed to dynamically enhance the digital and physical security of its global user base.
These premium offerings heavily feature INVIGIL Security Hiring, which formally facilitates the direct deployment of physical security personnel for user protection.
Additional monetization features embedded in the platform include Verified Badges, which function as premium identity verification markers, and Premium Subscriptions that comprehensively grant users enhanced ViERA AI features alongside an ad-free digital experience.
Users perpetually hold the unencumbered right to cancel their recurring premium subscriptions at any time directly through their account settings dashboard.
Upon initiating a formal subscription cancellation, the user's access to the associated premium features will remain completely active and continue unabated until the exact end of the current paid billing cycle.

4. Pricing Transparency and Fair Trade Practices

The InViGiL platform strictly mandates wholly transparent pricing models for all rendered services, manufactured products, and export shipments, ensuring there are absolutely no hidden fees, unverified surcharges, or deceptive backend cost structures.
The explicit and affirmative digital consent of the consumer is irrevocably required for all commercial transactions, and the platform's infrastructure explicitly forbids the utilization of pre-ticked checkboxes, dark patterns, or automated opt-ins to secure a financial purchase.
The Company strictly prohibits unfair trade practices, preventing automated marketplace price manipulation that unfairly exploits prevailing market conditions, supply chain shortages, or the essential nature of specific goods and services.

5. Comprehensive Refund and Cancellation Architecture

The financial relationship for all premium features and physical services is rigidly governed by a strict refund and cancellation protocol designed to mutually protect the consumer's capital and the operational integrity of the platform.
Users who execute digital purchases, specifically limited to Verified Badges or accidental subscriptions, are entirely eligible for a full refund if requested within a 48-hour window from the precise time of purchase.
Digital subscriptions that have already been consumed, utilized, or actively engaged by the user are strictly classified as completely non-refundable.
Refunds pertaining to the physical deployment of INVIGIL security personnel are highly conditional and pro-rated, and they are only legally granted if a specific service failure is explicitly proven.
A service failure for physical security deployment is determined exclusively if FG Media proactively conducts an internal audit and conclusively determines that the service was not rendered as per the agreed Service Level Agreement (SLA).
For highly specialized investigative and legal services, consumers must unconditionally remit an upfront retainer or complete full payment before the commencement of any field or digital service.
Due to the highly intensive, resource-heavy nature of complex investigative work, all fees directly related to the expenditure of investigative time, manual labor, physical travel, and platform resource expenditure are strictly non-refundable.
These expansive investigative fees remain fully and legally payable by the user regardless of whether the final investigative results or legal outcomes are favorable or unfavorable to the user's underlying personal or commercial interests.

6. Statutory Grievance Redressal Mechanism

To rigorously ensure the swift and lawful resolution of all consumer complaints, the Company has permanently appointed a Resident Grievance Officer in strict accordance with the Information Technology Rules.
Aggrieved users can seamlessly submit formal complaints regarding complex commercial disputes, defective product quality, or critical service failures directly to the designated contact email or the registered physical postal address in Bengaluru.
The appointed Grievance Officer formally maintains designated consumer contact hours from Monday to Friday, strictly between 9:00 AM and 6:00 PM IST, explicitly excluding recognized public holidays.
In strict alignment with statutory consumer mandates, all formal consumer complaints will definitively receive a formal acknowledgment within exactly 24 hours of documented receipt by the grievance apparatus.
The InViGiL administrative and legal team systematically aims to fully resolve all reported commercial and physical service grievances within a maximum timeframe of 15 days from the exact date of receipt.
Emergency consumer cases, particularly those involving extreme violations of bodily privacy or the unlawful distribution of non-consensual explicit content, are immediately escalated to the highest tier and will be reviewed and acted upon within a strict 24-hour emergency window.

7. Disclaimers, Intermediary Status, and Global Liability Limitations

The InViGiL Application formally and legally operates strictly as a technology facilitator and intelligence intermediary.
While the global platform successfully facilitates highly complex commercial transactions, deep-tier investigations, and the physical deployment of security services, it outright does not guarantee specific legal outcomes, favorable judicial rulings, or the absolute accuracy of third-party public or private records.
FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD, operating alongside its executive directors, internal employees, and authorized field agents, shall under no circumstances be held legally liable, named as respondents, or subjected to legal traps, arbitrary police inquiries, or civil/criminal court proceedings across any jurisdiction globally arising from the user's underlying commercial disputes or investigative findings.
By proactively engaging in any commercial transactions, purchasing physical products, or hiring physical/digital services on the platform, the global consumer agrees to irrevocably and fully indemnify and legally hold the Company completely harmless against any such global legal actions, government subpoenas, or third-party financial claims.

2. Product Manufacturing, Supply Chain, and Global Exporting Standards

FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD ensures that all physical products manufactured, supplied, or sold directly through the InViGiL ecosystem adhere strictly to rigorous international quality control benchmarks and consumer safety regulations.

For all cross-border exporting transactions, the platform complies with global trade compliance frameworks, demanding the accurate declaration of the country of origin, transparent disclosure of the manufacturer's details, and clear itemization of all applicable tariffs, customs duties, and logistics costs.

Consumers purchasing physical goods for international export are provided with definitive, real-time timelines regarding shipping dispatches, customs clearance procedures, and final delivery estimates to ensure complete transparency throughout the supply chain lifecycle.

All product listings mandate comprehensive and clinically accurate descriptions of the physical goods, actively prohibiting misleading representations, counterfeit materials, unsubstantiated health claims, or deceptive digital marketing practices.

3. Service Delivery and Premium Subscriptions

The InViGiL Application offers a diverse array of premium and paid services designed to dynamically enhance the digital and physical security of its global user base.

These premium offerings heavily feature INVIGIL Security Hiring, which formally facilitates the direct deployment of physical security personnel for user protection.

Additional monetization features embedded in the platform include Verified Badges, which function as premium identity verification markers, and Premium Subscriptions that comprehensively grant users enhanced ViERA AI features alongside an ad-free digital experience.

Users perpetually hold the unencumbered right to cancel their recurring premium subscriptions at any time directly through their account settings dashboard.

Upon initiating a formal subscription cancellation, the user's access to the associated premium features will remain completely active and continue unabated until the exact end of the current paid billing cycle.

4. Pricing Transparency and Fair Trade Practices

The InViGiL platform strictly mandates wholly transparent pricing models for all rendered services, manufactured products, and export shipments, ensuring there are absolutely no hidden fees, unverified surcharges, or deceptive backend cost structures.

The explicit and affirmative digital consent of the consumer is irrevocably required for all commercial transactions, and the platform's infrastructure explicitly forbids the utilization of pre-ticked checkboxes, dark patterns, or automated opt-ins to secure a financial purchase.

The Company strictly prohibits unfair trade practices, preventing automated marketplace price manipulation that unfairly exploits prevailing market conditions, supply chain shortages, or the essential nature of specific goods and services.

5. Comprehensive Refund and Cancellation Architecture

The financial relationship for all premium features and physical services is rigidly governed by a strict refund and cancellation protocol designed to mutually protect the consumer's capital and the operational integrity of the platform.

Users who execute digital purchases, specifically limited to Verified Badges or accidental subscriptions, are entirely eligible for a full refund if requested within a 48-hour window from the precise time of purchase.

Digital subscriptions that have already been consumed, utilized, or actively engaged by the user are strictly classified as completely non-refundable.

Refunds pertaining to the physical deployment of INVIGIL security personnel are highly conditional and pro-rated, and they are only legally granted if a specific service failure is explicitly proven.

A service failure for physical security deployment is determined exclusively if FG Media proactively conducts an internal audit and conclusively determines that the service was not rendered as per the agreed Service Level Agreement (SLA).

For highly specialized investigative and legal services, consumers must unconditionally remit an upfront retainer or complete full payment before the commencement of any field or digital service.

Due to the highly intensive, resource-heavy nature of complex investigative work, all fees directly related to the expenditure of investigative time, manual labor, physical travel, and platform resource expenditure are strictly non-refundable.

These expansive investigative fees remain fully and legally payable by the user regardless of whether the final investigative results or legal outcomes are favorable or unfavorable to the user's underlying personal or commercial interests.

6. Statutory Grievance Redressal Mechanism

To rigorously ensure the swift and lawful resolution of all consumer complaints, the Company has permanently appointed a Resident Grievance Officer in strict accordance with the Information Technology Rules.

Aggrieved users can seamlessly submit formal complaints regarding complex commercial disputes, defective product quality, or critical service failures directly to the designated contact email or the registered physical postal address in Bengaluru.

The appointed Grievance Officer formally maintains designated consumer contact hours from Monday to Friday, strictly between 9:00 AM and 6:00 PM IST, explicitly excluding recognized public holidays.

In strict alignment with statutory consumer mandates, all formal consumer complaints will definitively receive a formal acknowledgment within exactly 24 hours of documented receipt by the grievance apparatus.

The InViGiL administrative and legal team systematically aims to fully resolve all reported commercial and physical service grievances within a maximum timeframe of 15 days from the exact date of receipt.

Emergency consumer cases, particularly those involving extreme violations of bodily privacy or the unlawful distribution of non-consensual explicit content, are immediately escalated to the highest tier and will be reviewed and acted upon within a strict 24-hour emergency window.

7. Disclaimers, Intermediary Status, and Global Liability Limitations

The InViGiL Application formally and legally operates strictly as a technology facilitator and intelligence intermediary.

While the global platform successfully facilitates highly complex commercial transactions, deep-tier investigations, and the physical deployment of security services, it outright does not guarantee specific legal outcomes, favorable judicial rulings, or the absolute accuracy of third-party public or private records.

FG MEDIA AND SAFETY TECHNOLOGIES PVT LTD, operating alongside its executive directors, internal employees, and authorized field agents, shall under no circumstances be held legally liable, named as respondents, or subjected to legal traps, arbitrary police inquiries, or civil/criminal court proceedings across any jurisdiction globally arising from the user's underlying commercial disputes or investigative findings.

By proactively engaging in any commercial transactions, purchasing physical products, or hiring physical/digital services on the platform, the global consumer agrees to irrevocably and fully indemnify and legally hold the Company completely harmless against any such global legal actions, government subpoenas, or third-party financial claims.